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Advanced Office Verified Yelp and Google Reviews

I just had one of the best customer service experiences ever. We needed to print booklets urgently, and since I had updated my computer, all the presets for printing booklets were gone. I called Advanced Office, and they sent us the amazing Melina. And WOW, she was able to install everything that we needed. We are printing the booklets right now, they are coming out perfectly, and that saved us a ton of money because we were able to print a large project in-house instead of outsourcing it. Melina was so kind, patient, and knowledgeable. Huge thanks! I really recommend this company!

Paulo Maciel Via Google Review

My copier: Ricoh Aficio MP C2500

I had previously called another local copier tech. a guy came out didn't even know how to pull the toner. I called Advanced office. Scheduling was nicely done, cost up front. Technician Danny knew what he was doing. Boom Boom Boom got my Ricoh copier fixed in no time. I thought it was a costly problem but, he figured out the issue quickly and solved issue without costing much. I recommend Advanced office to any Ricoh copier owners. I live in Irvine.

Painted Bird Via Google Review

Advanced Office is great! They have been with our law office for a while and we have built a great relationship with them. Their team is extremely helpful and knowledgeable. Our firm wouldn't trust anyone else. Thank you Advanced Office and team for making our experience with you great!

Dalinah Espinoza Via Google Review

Advanced Office provides outstanding service and has been a difference maker for our company. Worth every penny! Having previously experienced sub-par service from other copier providers, we are extremely pleased to be working for years now with Advanced Office in San Diego. Ask for Jean Louis !

Chris Chase Via Google Review

Bill Steinecke was a great help with finding our company a new printer, we are very happy with the printer and the service that Advanced Office provides.

Beth Darroch Via Google Review

Bill Steinecke has been a great help while we went through the processes of finding the right copier for our organization and support through moving to our new location. Thank you, Bill.

Chris D Thibodeau
Director of Finance, White Horse, Inc.

Chris Thibodeau Via Google Review

Advanced Office took time to understand our printing needs and then addressed them quickly. We found them to be very responsive.

Nick Morganti Via Google Review

Advanced Office San Diego is great. They have supplied us with and serviced our office equipment for many years (at least 15), without a glitch! Our small business was hit hard with COVID-19 as we are event coordinators. We recently moved our "office" into storage and are now working from home. With 3 months left on our copier lease, Advanced office went WAY beyond the call of duty and, on a Sunday, informed us that they would store our machine for the 3 months remaining AND ship it back to the leasing company FREE of charge to us!! What a Blessing! This is saving us money during really tough times. What more can I say. They ROCK!

Spice Amy D Via Google Review

Wow, Wow, Wow! Advanced Office San Diego, thank you!

These people are fantastic, and so helpful!

The Sales and Service Staff, specifically Bill Steinecke & Doug Pham, are unbelievable! These guys really know what they are doing and truly spend the time to ensure everything runs smoothly and easily. Can not thank these guys enough! You can buy a copier anywhere, but what you get from Advanced Office San Diego is what your truly paying for. The customer service is unparalleled. The support and help these folks offer is something you won't find anywhere else. Friendly, helpful, and easy to understand. As well, they get here so fast!!! Anyway, these people are rockstars, thank you so much Bill, Doug, and the Advanced Office San Diego Staff. Cheers Yall!

Henry Thurman Via Google Review

I was moving my office and needed a new all-in-one. I had been with another company for about 15 years. The company (that will remain nameless) pretty much abandoned me about 8 years into our relationship. I had a Xerox product but our needs have changed so I reached out to Advanced Office and Bill set me up with a fantastic Ricoh machine. Installation was prompt and easy and Tony and his colleagues did a great job. They even arranged to haul away our old Xerox machine. My experience with Advanced Office was excellent! Definitely recommend!

Joseph Petrucelli Via Google Review

We have used Advanced Office for many years and love the copier service they provide. They are professional, timely and always able to resolve any copier issues.

Kimberly Ohst Via Google Review

I've been working with this place for a few years and I've been very happy with their level of customer support. I'm probably among their smallest clients, but I'm treated as if I was a large company. Definitely recommend.

Brendan Nguyen Via Google Review

Jean-Louis Montealegue has been working with my company for over 10 years and helped me get out of a terrible agreement with a different company. Not only is he thorough, he is ethical and truly cares about all his clients. I'll go whichever company Jean-Louis moves to. Advanced Office is very lucky to have him!

Price Rite Pharmacy Via Google Review

We just signed on for another 5 years with Advanced Office because they consistently provide excellent customer service. Their support techs stop by without being called to check on things and proactively resolve problems. They provide high quality, high output printers and keep them running!

Anthony Barno Via Google Review

I have worked with Advanced Office for over 5 years now at 3 different companies. Our consultant, Jean-Louis, is an amazing person to work with. He continuously provides incredible service and support. Not to mention the outstanding technical support the Advanced Office tech support team provides when we run into any issues. We are extremely proud to be partnered with Advanced Office for our printing needs.

Emily Walker Via Google Review

By far the most outstanding service team we work with. The service Manager Doug is not only friendly and knowledgeable but so is his entire team. They are always more than willing to explain in detail what the issues may be and when they issue is user error they are willing to provide on the spot training. We have been purchasing Ricoh's from Advanced Office since 2011 and they have never let me down. When I have to field multiple proposals for equipment replacements I always throw my support behind Advance. The Sales team is terrific as well. I highly recommend reaching out to Advanced and giving them your business, you will not regret it.

Scott Hemmerly Via Google Review

Jean-Louis has been amazing to work with! He is just the kindest person and is very prompt with getting back to us when we have a question. I would definitely recommend the Advance Office team to anyone!

Brittany Campbell Via Google Review

Great company to work with. Always very responsive and good pricing.

Wally Kearns Via Google Review

We have two Ricoh copiers. The service techs I mainly deal with are Doug and Tony and they are great. They figure out the problem right away and get me back and operational with a minimum of down time. The cost is also very reasonable and would highly recommend!

San Diego CRE Via Google Review

Have renewed copier contracts multiple times since 2000. Have been with Ricoh for several renewals, then with an authorized service provider for the past 5 years. This year I needed to renew another contract and dealt with multiple vendors and brands. One of these was Advanced Office who represents Ricoh products primarily, so there was no need to sell me on the reliability and quality of Ricoh copiers. What I had to be convinced of was the quality of service after the sale and the quality of staff who will service our copiers. If you decide to go with Advanced Office, you can count on a very professional and honest staff from the sales team to the field service agents. I am glad I made a switch to Advanced Office and look forward to many years of a great experience with these people!

Alan Palmer Via Google Review

Great company. Incredibly ethical, great leadership team, customer service is on point. Great company culture.

Nicholas Bravo Via Google Review

Just moved to San Diego and started a new office. The Advance Office team was great from start to finish. They were professional, quick to respond and execute everything needed and helped with any and all questions through the whole process. Great to work with and I recommend working with them.

John Thomason Via Google Review

We've been leasing two printers from Advanced Office for just over a year and have been very happy with their quick service and support. I can highly recommend them.

Paul B. Pruitt Via Google Review

We are a medium-sized law firm that requires upwards of 15,000 prints per month. Advanced office has helped us match our needs with a couple great plans and printer options both new and used. Their techs come within 24 hours and even keep a preventative maintenance schedule so we haven't had an emergency breakdown for a long time despite the large volume of printing we do. We have gone through many changes as a growing business and Advanced Office has worked diligently to meet our needs.

They'll talk to you like a human being and won't be offended or obstructionist when you start talking shop about pricing and options.

James L., Riverside, CA Via Yelp Testimonial

I called for service at 8:02 am on a busy Monday morning; we were dead in the water with people waiting. They showed up 11 minutes after my call, AMAZING!! they saved our Monday morning! Thank you so much. Well Done.

D Maf Via Google Review

Have loved working with Advanced Office over the years. The response time for service is always quick and the customer service is amazing. Special thanks to Andrew Dixon and Tanner Powers for setting us on our most recent new copier. They were absolutely wonderful to work with.

Brittany P., Orange, CA Via Yelp Testimonial

I work for studio 1 and we use the printer RICOH ! We Print Yearbooks and iam truly happy with their SERVICE Sam And Kevin Are very often here to help us out with any problems the printers give us . very Good Service . super happy to work with Advance Office !

Pryscila Luque Via Google Review

Advanced Office is great they came up with an option that saved us money and allowed us to increase our productivity.

Tim Walborn Via Google Review

We are a small business and have used Advanced Office for a number of years. They offer both new and used printers/copiers/scanners and I have never once had to wait more than 24 hours for a tech to come out. I have had 2 different techs come on site and both were incredibly professional and I found them nice to work with. We do have a monthly service agreement which includes tech services as well as toner for our machine. I have recommended Advanced Office to another company I know and they have called on them a couple of times as well. I can't speak for them if their experience, but I haven't heard it was negative! Bottom line, I would recommend this company.

Kate D., Garden Grove, CA Via Yelp Testimonial

Letters & Emails from Customers

"I am writing this letter to truly thank you so very much for all you have done for our company. We have worked with you for the last 3+ years. When I look back at making a decision on what company we would partner with for our copier needs it was very important to choose the right company. You just don't know what to expect from companies that make promises, but never follow through. From the moment we met you have always stood behind what you said you would do. Three years later you have gone over and beyond in the service you have given us. You kept us in business and functioning when we were the old company and with the buyout you have gone the distance to keep us up and running in the difficult transition.

As the Administrative Director of our company, I am always dealing with vender issues and with your company you have worked with us and have always told us exactly what to expect and you follow through. We cannot put into words how much we appreciate your partnership and look forward to continuing to work together in the future."


About the helpdesk: "Needless to say my problem was solved and it was a pleasant experience. In a very calm manor he walked me through what I needed to do and what he could do to fix the problem. It is nice to know that there are people still left in this world that take their jobs just a step beyond and not just treat it like a paycheck."


Concerning a printer move: "He was efficient with his timing and knew exactly what he was doing. This is the smoothest move we have ever had when moving copiers and printers."


"I am extremely impressed with the same day service I received. I am equally impressed with the customer service I received..."


"I wanted to take a moment to let you know how impressed I am with Advanced Office. We have so many choices when it comes to purchasing copier, and service contracts. I have companies approach me all the time with offers of service...I will not even consider another option. Your team has never let me down, and I know I can count on them for anything I need."


"The main essence of this letter is to convey our deep sense of gratitude and appreciation at your impressive show of support and solidarity of our Printing Services Department. In addition, we want to share with you how pleased we are with the quality of service your Service Technician has provided. We sincerely appreciate your responsiveness and the way your Service Team conduct business."


"I wanted to take the time to let you know what an amazing job Tony has done taking care of our firm's copier/printer needs over the years. Our latest adventure required coordinating electrical work, removing mailboxes from one machine and installing on another, relocating it, bringing in a new copier and taking one to our Van Nuys office for set up today. WHEW! Tony assured me he would handle every detail - as usual - and he did - as usual."


"In this day and age it is so reassuring to know there are vendors such as Advanced who are always looking out for their customers and doing right by them."


"He is a first rate tech and he has excellent customer service skills. He gets out to us quickly, he communicates with us both by calling as soon as he gets the service ticket to give us an ETA and when he is done with a service call he always let's someone know the status of the machine."


"Yesterday we called late in the day with an emergency. Out HR staff intended to be working late into the evening and through the weekend with a lot of documents needing to be printed. Their machine started printing really light, poor quality copies. Doug called us around 4 or so and he was wayyyy up north but let us know that he could be down buy 5-530p. he made it a little before 5:30p. Doug provides prompt quality repair work...and he does it with a smile."


"The man that came here to help set everything up, I believe his name was Tony, was awesome!!!"


"...I want to express our appreciation for your help with our office equipment needs and for MANY years of excellent customer service."


"They were painstakingly thorough in analyzing our copy machine needs and the solutions to address our copy needs. I was truly impressed with the executive summary they presented...Lastly,I want to state how satisfied my staff and I are with the Ricoh Copiers that we have received. Harold has been instrumental in training the staff on the use of the copiers."


"I can not express how grateful I am to you and your staff for rescuing me in whatever dilemma my office equipment ends up in...Your management skills in assembling and maintaining skilled technicians saves countless expense in replacing really important operating equipment."


"...Not only were we given better pricing on both the equipment and the maintenance agreements, but your customer service has been exceptional. Your service technicians are always prompt and skilled and our supplies arrive the next day in most cases...Again it is a pleasure and we know the right decision was made in partnering with Advanced Office"


"We think it is important to take a few moments to commend Mr. Pham for his always timely, helpful and knowledgeable service. Just as important, Mr. Pham always has a smile...and is always willing to solve any problem or respond to any request we make."


"When I first entered for service today I was greeted cordially and professionally by Mrs. Julie Deck. She provides the kind of greeting that lets you know you are in the 'right place'...This kind of service and attitude serves to reflect a high degree of quality at Advanced Office and I truly appreciate it and wanted you to know about it."


"... wanted to let you know, however, that I am very happy that I came to Advanced Office for this purchase. I appreciated theknowledge and professionalism of your staff. I compared machines and companies before making my decision, and Andrew provided all of the information that I needed to make an informed decision about the merits of your machine and the services you provide..."


"The sales 'experience' from first contact, through decision to installation and instruction, was positive one, and I will recommend your company to others as a result. Thank you."


"We wish to extend a special thank you to both you and your staff. You were there when we needed you. It is a refreshing discovery and very much appreciated. Not all businesses take your approach to do the right thing."


"Jerry did a very efficient job at determining what was wrong with our fax machine - In addition, he was polite, very professional, thorough, helpful and he provided us with various solutions to our equipment problems."


"I would like to take the time to let you know how much I appreciate the effort that you and your team made in the transition from our Canon copiers to our new Ricoh copiers."


"Not only did you take such great care to make sure that we had purchased the equipment that best suited our needs but you also followed through in all areas to make sure all equipment was delivered, connected and working properly."


"I would just like to say that I feel that you and your team make us feel valued as a customer and that means a lot to myself and our organization."


"I would like to thank you and Advanced Office for the excellent customer service you have provided..."


"Your attentiveness in training our staff has been exceptional and very much appreciated."


"Your driver / copier installer did a great job. You might want to tell his supervisor he is very professional, helpful, product knowledgeable, and a very positive attitude about our company. Everyone has been easy to work with."


"We appreciate everything - Great Customer Service!!!"


"I also wanted to thank you for all your hard work during the Copy Center remodel. You were a pleasure with which to work - always so positive and willing to get the job done. You made a difficult situation look easy!!"


"John was extremely helpful and patient today. I appreciate all the help in getting my issue resolved."


"I wanted to give some positive feedback regarding the onsite training that we received from Kimberly Smith. She was friendly, personable and very knowledgeable. She clearly explained everything that we needed to know about the copier, and left her business card in case we have any questions later."


"I just wanted to tell what a great job Ruben has done with the broken printer in the BTEX Department. He set aside the time to get the right parts, was very detailed in cleaning and explaining what needed to be replaced. Everything is working smoothly, please let the powers that be know Ruben is a valuable asset to your company!"


"I have to tell you, I love it when Tony comes here. He is such a geek. He makes sure that everything is in working order the correct way. You are very fortunate to have such a great employee. Thank you so much for getting him here so fast."


"Just wanted to say what a pleasure it was to have Gil service our printer. He usually comes to service for us and is always a pleasure to have come in. He truly deserves a pat on the back."


"All is going well with the copiers. Kim did a great job at showing us a lot of the new features on the copiers we never used before."


"It was a pleasure to do business with your company...Our experience from start to finish was AAA rated. We have other printers in our office of a different brand; as they need servicing we will be contracting you."


"Great customer service is hard to find these days and Jeff is an asset to your organization. I look forward to working with Jeff again and have the confidence that he can/will get it done."


"...Doug on the other hand, has always been a pleasure to work with. He understands the urgency of resolving our issues, and he is always willing to go the extra mile to do whatever it takes to ensure that we are not down for any significant period of time. He is very professional, and he is completely thorough when analyzing whatever issues may arise. He has an exceptional knowledge base for our equipment, and he produces positive results 100% of the time."


"I wanted to send a quick note to thank you and your team for your support in implementing your services for our copier fleet...It was refreshing to see how the team took ownership in making sure the transition would be as seamless as possible for our departments."


"Just prior to the Christmas break, Kaye Monachelli had the rather large task of delivering 73 duplicators to our 30+ school sites. Expecting many problems, it was refreshing to know that the entire process had been handled as smoothly as I've ever seen. Despite the busyness of the season, Advanced Office really stepped up and delivered, literally. They are great to work with and go above-and-beyond the call for their end users."


"Your professionalism and prompt reply made our selection for our new copy machines an easy process. The staff has stated to me how much they have enjoyed the new Ricoh 4500 and the 5500 copy machines. Your attentiveness in training our staff has been exceptional and very much appreciated."


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