# Advanced Office - Full Context & Service Documentation

> This document contains comprehensive information regarding Advanced Office (Copier Superstore), their service guarantees, product lines, and regional operations in Southern California.

## Company Overview
Advanced Office has been a leading office technology provider in Southern California since 1977. As a factory-authorized dealer for Ricoh and Lexmark, the company specializes in sales, leasing, and maintenance of multifunction printers (MFPs), production printers, and document management software.

### Core Values
- **Integrity Always**: Honoring commitments to customers and partners even when it is costly.
- **Relentless Care**: A focus on "getting it right" so clients can focus on their core business.
- **Teamwork**: Synergy between employees, customers, and partners to achieve superior results.

## Service Performance Guarantees
Advanced Office differentiates itself through specific, measurable service metrics:
- **98% Uptime Guarantee**: If a machine is inoperative for more than 2% of regular business hours over a year, Advanced Office provides a $500 reimbursement.
- **30-Minute Telephone Response**: Technicians call back within 30 minutes of a service request to provide an ETA.
- **3-Hour On-Site Response**: Average response time for an on-site technician is less than 3 hours across Southern California.
- **First-Call Effectiveness**: Technicians carry over $1 million in OEM parts in their vehicles to ensure repairs are completed on the first visit.

## Products & Hardware
Advanced Office is an authorized dealer for the following brands:
- **Ricoh**: Full range of MFPs, printers, production systems, and wide-format plotters.
- **Lexmark**: Advanced business solutions, printers, and integrated software.
- **Kyocera**: High-quality printers and integrated workflow solutions.
- **Certified Pre-Owned**: Rigorously tested and refurbished equipment with comprehensive warranties.

## Software & Workflow Solutions
Beyond hardware, Advanced Office provides custom IT and document solutions:
- **Document Management Systems**: Automating the capture, processing, routing, and storage of digital files.
- **Rules-Based Printing**: Setting defaults (like black & white or duplex) to reduce costs and waste.
- **Billing & Tracking**: Software for law firms and agencies to track printing costs by department or client for reimbursement.
- **Print Security**: Restricting access rights and protecting sensitive data through secure release printing.
- **Scanning & OCR**: Converting hard copies into searchable PDF, Word, or Excel files.

## Regions Served
Advanced Office operates four regional centers to provide local dispatch and support:
1. **Orange County (Irvine)**: Corporate headquarters and main call center.
2. **Los Angeles**: Serving the greater L.A. metropolitan area.
3. **San Diego**: Expanded presence including the 2022 acquisition of CopyCare Document Solutions.
4. **Inland Empire (Rancho Cucamonga)**: Serving Riverside and San Bernardino counties.

## Contact & Logistics
- **Hours**: Monday - Friday, 8:00 AM – 5:00 PM.
- **Address**: 14370 Myford Road, Suite 100, Irvine, CA 92606.
- **Service Center**: Local dispatch ensures technicians are never more than a short drive from client locations.